Shipping policy

1. Shipping Methods and Costs

We offer various shipping methods to ensure your order reaches you as quickly as possible. Shipping costs will be calculated at checkout based on the selected shipping method and the total weight of your order.

2. Delivery Times

Standard Shipping: 3-5 business days

Please note that these are estimated delivery times and may vary depending on factors such as location and external circumstances.

3. Order Processing

All orders will be processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery.

5. International Shipping

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

6. Missing or Damaged Items

If your order is missing or has been damaged during shipping, please contact our customer service team within 5 business days of receiving your order. We will work with you to resolve the issue as quickly as possible.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

8. Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

If you have any questions regarding our shipping policy, please contact us at info@pelleandsol.com.